Individual Support

Who can I contact if I have general questions about the DMG MORI Parts Shop? + Who should I contact if I have product-related questions? +

Account and Security

I don't have a customer account yet – what do I need to do? + I cannot log in to the DMG MORI Parts Shop. What should I do? + How can I change my user data (login email address, first and last name, password) in my customer account? +

Spare Parts Identification and Availability

How can I find the correct spare part for my machine? + How can I create a good image for image search? + What should I do if I cannot find the part I need? + Why can't I find a required part even though I know the part number? + What does "spindle renewed" mean? + What is the availability of spare parts? + Where can I see the availability of products? + Why is an item shown as available but still has a delivery time of several days? + If a product is available for order but the delivery time is listed as "on request", what happens after placing the order? + What happens after I place an order for a product that is available for purchase but shows the delivery time as "on request"? +

Orders and Payment

Where can I enter an internal reference number when placing an order? + Where can I enter a promo code? + Can I modify an order after it has been placed if I forgot something? + How can I cancel my order? + Where can I find an overview of my orders? + Where can I view my replenishment orders? + Which payment options are available? + How do I update my billing address? + Who can I contact if I have questions about my invoice? +

Delivery and Shipping

How much are the shipping costs? + How can I change my delivery address? + Where can I enter additional delivery instructions? + How fast will my spare part be delivered? + Can I track the shipping status of my order? +