Personal support

Who can I contact if I have general questions about the DMG MORI Parts Shop? + Who can I contact if I have product questions? +

Account and Security

I don't have a customer account yet, what do I have to do? + I can't log in to the DMG MORI Parts Shop. What do I have to do? + How can I change the user data (login, e-mail address, first and last name, password) of my customer account? +

Spare parts identification and availability

How do I find the right spare part for my machine? + How do I create a good image for image search? + What do I do if I can't find the part I need? + Why can't I find an item I need even though I know the item number? + What does "spindle renewed" mean? + What is the availability of parts? + Where can I see the availability of the products? + Why does an item show as available but still has a delivery time of several days? + If a product is "on request", how do I get feedback? + If a product is available to order, but the delivery time is "on request", what happens after the order is placed? +

Ordering and Payment

Where can I provide an internal reference number when ordering? + Where can I redeem a voucher code? + Can my already triggered order be changed if I have forgotten something? + How can I cancel an order? + Where can I find the overview of my orders? + Where can I find the overview of my reorders? + What payment methods are available? + How do I change my billing address? + I have questions about my invoice. Who can I contact? +

Delivery and shipping

What are the shipping costs? + How do I change my delivery address? + Where can I provide manual delivery information? + How quickly is a spare part delivered? + Can I track the shipping status of my order? +